Everything you need to know about YENGO products and your order.
If it's your first Japan trip, we recommend the YENGO Classic — our bestseller. It holds all 6 yen denominations and fits in any pocket. For minimal packing, go with the YENGO Mini.
Yes. Every YENGO product is designed to hold all 6 Japanese yen coin denominations: ¥1, ¥5, ¥10, ¥50, ¥100, and ¥500.
Hard Case organizers (Classic, Mini, Pro, Compact) use rigid ABS plastic with labeled slots for instant one-thumb dispensing. Soft Pouch organizers (Travel, Coin Purse) are flexible and lighter — ideal for minimal travelers.
YENGO is optimized for Japanese yen coins. The slot sizes are designed specifically for ¥1 through ¥500 denominations. It may not fit coins from other currencies.
3–7 business days for US, Canada, and Europe. 5–10 days for Asia Pacific. 7–14 days for the rest of the world. See our full Shipping Policy.
Yes. You will receive a tracking number by email as soon as your order ships, usually within 24 hours of placing your order.
Orders can be modified or cancelled within 1 hour of placement. After that, the order has likely already been processed. Contact us immediately at hello@getyengo.com.
We offer returns for manufacturing defects or non-conforming items reported within 48 hours of receipt. EU and UK customers have a 14-day statutory right of withdrawal. See our full Returns Policy.
Contact us within 48 hours at hello@getyengo.com with your order number and photos of the damage. We will send a replacement immediately.
Email us at hello@getyengo.com or use our Contact page. We respond within 2 hours, 7 days a week.
Not currently. Email is our primary support channel and we aim to respond within 2 hours every day of the week.
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