FAQ

Frequently Asked Questions

What coins does YENGO organize?

All 6 Japanese yen denominations: ¥1, ¥5, ¥10, ¥50, ¥100, and ¥500.

Which format is right for me?

Hard Case: Best for daily use. Fastest access. Clips to bag or belt.
Catcher Wallet: All-in-one. Coins + cards + bills. Replaces your wallet.
Soft Pouch: Lightest option. Flexible PVC. Great for short trips.

How long does shipping take?

We ship within 24 hours. Delivery: 3-7 days US/EU, 5-10 days worldwide via tracked courier.

Do you ship worldwide?

Yes. We ship to 47+ countries. Free shipping on orders over $35.

Can I return my order?

Yes — 30-day full refund, no questions asked. We cover return shipping on defective items.

Is the YENGO Classic really a bestseller?

Yes. It is our most popular product, used by 2,300+ travelers across 47 countries.

Do I need to bring cash to Japan?

Yes. Despite digital payments growing, 70% of Japanese transactions are still cash-based. Vending machines, shrines, rural trains, and many konbini require exact coins.

What payment methods do you accept?

Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, and Klarna.